Shipping policy

Shipping Policy

Last updated: 2 November 2026

At ORELUME, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped and delivered to customers.

We carefully select lighting and home décor products to bring warmth, elegance and timeless style into your home.

1. Shipping Destinations

ORELUME currently focuses on serving customers in the United Kingdom.

Available delivery destinations and any applicable restrictions will be displayed during checkout.

If you are unsure whether we deliver to your area, please contact our customer support team before placing your order.

2. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume and fulfilment arrangements.

Any applicable processing estimates will be communicated through our website or order confirmation.

Orders are not normally processed on weekends or UK public holidays.

3. Delivery Times

Estimated delivery times depend on the product, shipping destination and fulfilment arrangements.

Available delivery options and estimated delivery times will be displayed at checkout before you complete your purchase.

We aim to deliver orders within the estimated timeframes provided.

If an unexpected delay occurs, we will make reasonable efforts to keep you informed.

Unless another delivery period has been expressly agreed, goods will be delivered without undue delay and within the applicable legal timeframe.

4. Shipping Costs

Applicable shipping charges will be clearly displayed at checkout before payment.

Any free shipping offers will be clearly identified on our website and will be subject to the terms stated in the relevant offer.

There will be no undisclosed mandatory shipping charges added after an order has been placed.

5. Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details.

Please check that your shipping address and contact information are correct.

If you notice an error, contact us as soon as possible at:

support@orelume.online

We cannot guarantee that changes can be made once an order has entered the fulfilment or dispatch process.

6. Tracking Your Order

Where tracking information is available, it will be provided by email once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If you have not received tracking information or need assistance with your delivery, please contact our customer support team.

7. Customs, Duties and Import Taxes

Depending on the country of dispatch and the shipping arrangements, international orders may be subject to customs duties, import taxes or other charges.

Any applicable charges and the party responsible for paying them will be communicated before purchase where required.

We aim to provide clear information about any additional charges that may apply.

For questions about potential customs or import charges, please contact us before placing your order.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery address, please contact us immediately.

If an order cannot be delivered because of an incorrect or incomplete address, please contact our support team so that we can review the available options.

Your statutory consumer rights remain unaffected.

9. Delayed or Missing Orders

Although we aim to deliver all orders within the estimated delivery timeframe, occasional delays may occur due to circumstances such as:

  • Courier or postal service disruptions.

  • Severe weather conditions.

  • Public holidays.

  • Customs processing.

  • Other unexpected delivery issues.

If your order has not arrived within the estimated delivery period, please contact us.

We will investigate the matter with the relevant delivery provider and assist you with the next steps.

Nothing in this section limits your legal rights if an order is delayed or not delivered.

10. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us investigate, please provide:

  • Your order number.

  • A description of the damage.

  • Photographs of the damaged item and packaging, where possible.

Our customer support team will review your case and explain the appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection legislation.

11. Delivery Responsibility

ORELUME remains responsible for ensuring that your order is delivered in accordance with applicable consumer protection legislation.

Where a delivery provider or fulfilment partner is involved, we will work with them to investigate delivery issues and assist our customers.

Your statutory rights regarding delivery and the passing of risk remain unaffected.

12. Contact Information

If you have any questions about our Shipping Policy or need assistance with an order, please contact us.

ORELUME

Website: https://orelume.online/

Email: support@orelume.online

Phone: 0845 201 2575

Business Address:

15 Hallam Street,
Briercliffe,
Burnley BB10 2FX,
United Kingdom.

We appreciate your trust in ORELUME and thank you for shopping with us.